ITIL Self-assessment Approach for Small and Medium Digital Agencies/ ITIL pašnovērtējuma pieeja mazām un vidējām digitālām aģentūrām/ Подход самооценки ITIL для малых и средних цифровых агентств

Towards Integrating TOSCA and ITIL

The integration of low level management functionalities provided by TOSCA and high level processes as defined by ITIL may provide significant improvement opportunities to the application provider as on both levels workflow technology can be employed. In this paper, we present Key Performance Indicator Analysis Plans as first idea how both approaches can be integrated.

Systematic Approach to Successful Implementation of ITIL

Information Technology and Infrastructure Library implementation is not well spelled out in documentation and therefore can be very challenging. In this study, a literature review is conducted to identify critical success factors (CSFs) for ITIL implementation. The CSFs are then used in an improved solution to the decision problem using Analytical Hierarchy Process. In order to validate the pro...

Social Issues in ITIL Implementation

Even though the adoption of ITIL best practice continues to grow, most of the implementation initiatives fail or take too long. One of the major causes of failures is the lack of recognized strategy to effectively deal with the barriers of organizational change. This work describes the state of the art relative to changes that undergo in an organization, analyzing different change management me...

ITIL vs. agile programming: Is the agile programming discipline compatible with the ITIL framework?

Within our organization, we are attempting to adopt eXtreme Programming (XP), an Agile Programming methodology, at the same time that we are trying to align ourselves with the Information Technology Infrastructure Library (ITIL). At first it was thought that the two would be incompatible with the XP group feeling that ITIL would be “too much bureaucracy” and the ITIL group feeling that XP would...

Adapting ITIL to Small- and Mid-Sized Enterprises